Outcome of representations to Telstra

Outcome of representations to Telstra On 6 September 2006 I met with Senator Barnaby Joyce and a group of current and former Telstra customers (the Casualties of Telstra (COTs)) and former contractors of Telstra regarding ongoing disputes with the … [Read more...]

Representations on various disputes with Telstra

Dear Senator Joyce Representations on various disputes with Telstra Further to our meeting with the group of former Telstra customers and contractors on 6 September 2006, I confirm that I have now made written representations to the CEO of Telstra, … [Read more...]

Helen Coonan to Sol Trujillo on claims against Telstra

Dear Mr Trujillo Claims against Telstra I refer to my previous correspondence to you on 20 July 2006, in relation to various claims against Telstra by a number of former customers and contractors of Telstra. These claims relate to grievances that … [Read more...]

Independent Assessment of claims against Telstra

Dear Senator Joyce independent assessment of claims against Telstra Thank you for your letter of 24 July regarding the independent assessment of claims against Telstra and a related meeting scheduled for next month. While I understand your … [Read more...]

Helen Coonan to Sol Trujillo on Claims against Telstra

Dear Mr Trujillo Claims against Telstra I am writing in relation to the assessment recently conducted by the Department of Communications, Information Technology and the Arts of claims against Telstra by former customers or contractors and of … [Read more...]

Helen Coonan on Claims against Telstra

Dear Senator Joyce Claims against Telstra I am writing in relation to the assessment of claims against Telstra by some of its former customers and contractors which you had requested last year. The assessment, which was recently conducted by … [Read more...]

Form letter: Senator Helen Coonan on Claims against Telstra

Dear ---- Claims against Telstra I am writing in relation to the assessment recently conducted by the Department of Communications, Information Technology and the Arts of claims against Telstra by its current or former customers or contractors, and … [Read more...]

Outstanding claims against Telstra | Helen Coonan

Outstanding claims against Telstra Thank you for your letter of 3 March 2006, reiterating your request for me to appoint an external assessor in relation to these outstanding claims. While I understand your position and appreciate your offer to work … [Read more...]

systemic problem with Telstra’s complaint handling

  Dear Senator Joyce, Thank you for your letters of 5 and 6 October 2005 concerning outstanding claims against Telstra and Telstra's Local Presence Plan. I wrote to you in relation to both of these matters on 13 September and am now … [Read more...]